Frequently Asked Questions

Make bath bombs, natural solid soaps, shampoos or other special body care products or would you like to learn, how to make them? Are you a soap maker or do you like to make hair- and skin care products? Are you looking for high quality ingredients for surfactants?

visit www.pomobubbles.de, we constantly supply the natural ingredients such as Sodium Lauryl Sulfoacetate (SLSa),
Sodium Lauroyl Methyl Isethionate (SLMI) und Sodium Cocoyl Isethionate (SCI).

Simple packaging, but amazing quality. All of this for easy.100% customer satisfaction is our top priority.

We ship daily to consumers and personal care enthusiasts in Germany and around the world.

 

1. How can I pay in the shop?
You can use the following payment methods in our online shop:
Payment in advance/bank transfer
Our bank account details are:
PayPal
If you want to pay by PayPal, is our PayPal payment address:

 

2. How long does it take, until we ship orders? And how long does delivery take?

All orders are usually shipped within 24 Hours shipped and leave our warehouses in Los Angeles or New Jersey direct. orders, that arrive at the weekend, will be sent the following Monday. The usual UPS shipping times within the USA apply. Your order will be shipped from the location, which best minimizes freight time. Most American destinations can be delivered via regular UPS shipping within 3 working days after order fulfillment.

 

3.Where is my package? What is the tracking number of my package?

You will receive a delivery confirmation with the tracking number to the email address, that you specified when you placed your order. This allows you to check the delivery progress yourself. If your package takes an unusually long time to be delivered, please email us. We will take care of it.

 

4. Do you offer special shipping for bulk orders?
Yes, we're doing that! Please tell us your desired products, Quantities and shipping location. We will make you an individual offer. You can find our contact form here.

 

5.Ship internationally?

Yes, we're doing that! Depending on the product and the quantities you want, we may be able to provide you with a custom quote for other countries.
Please contact us here for an enquiry!

 

6. I need a copy of the safety data sheets or the certificate of analysis.

You can download the latest Material Safety Data Sheets and Certificates of Analysis from our documentation page.

 

7. What am I doing, if something is damaged or missing in my package?

Please do not accept packages that are already damaged on the outside, but refuse to accept it.
If a product is damaged inside or has leaked, please write to us immediately. If possible with pictures. Then we can process your complaint immediately.

E-Mail-Address: [email protected]

If an item has not been delivered, we would like to ask you, check the packaging carefully. We always pack our materials very well, so that everything arrives intact.

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